Case Study
case study
IT Management & Partnership
Investment Fund/Financial Services
Client
A leading Canadian financial services organization that manages portfolios for institutional and private investors.
The challenge
The client experienced difficulties with maintaining a secure, evergreen IT infrastructure to support their portfolio management services. Their existing setup required constant monitoring and optimization to meet stringent compliance regulations and operational efficiency demands. Additionally, the client needed real-time insights into IT performance and prompt resolution of critical incidents to minimize operational disruptions.
Our solution
Venture provided comprehensive IT support and management services to address the client’s unique needs, ensuring secure and efficient operations.
Day-to-Day Support: Delivered 24/7 IT support with a 30-minute response window to handle all inquiries and escalations efficiently.
Monitoring & SLA Metrics: Implemented real-time SLA tracking using internal Business Intelligence Reporting software, ensuring transparency in performance metrics such as time-to-respond, time-to-resolution, and ticket resolution rates.
Proactive Maintenance: Conducted weekly strategy meetings to address vulnerabilities, optimize patching, and maintain a secure IT infrastructure.
Custom Dashboards: Integrated smart dashboards to generate customized reports, providing stakeholders with clear visibility into system performance and ongoing improvements.
Compliance Alignment: Ensured adherence to compliance standards through regular vulnerability assessments and automated benchmark enforcement.
The impact
The partnership between Venture and the client significantly enhanced IT performance and efficiency, driving measurable improvements through managed Cybersecurity services and optimized resolution time. By delivering reliable technical support tailored to the financial services environment, Venture ensured smooth operations, robust compliance, and a scalable infrastructure for future growth.